Privacy Policy
Last updated: 12 May 2026
This Privacy Policy explains how Florida Elite Roofing Pros collects, uses and protects your personal information when you contact us, use our website, request a quote, or use our roofing services in Bristol and the surrounding areas.
1. Who We Are
Florida Elite Roofing Pros is a Bristol based roofing company providing roofing services including roof repairs, new roofs, flat roofing, guttering, roof inspections and related roofing work.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our website.
2. Information We Collect
We may collect and process the following types of personal information:
- Your name
- Your email address
- Your phone number
- Your property address or job location
- Details about your roofing enquiry or project
- Photos, videos or documents you choose to send us relating to roofing work
- Website usage information, such as pages visited, device type and browser information
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Provide quotes and estimates
- Arrange site visits and roofing inspections
- Carry out roofing work and related services
- Manage customer relationships
- Process invoices and payments
- Improve our website and services
- Comply with legal, tax and accounting obligations
4. Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:
- Contract: to provide quotes, arrange work and deliver our services.
- Legitimate interests: to respond to enquiries, manage customer relationships and improve our business.
- Legal obligation: to keep records required for tax, accounting or legal purposes.
- Consent: where you have agreed to receive marketing or where consent is required for certain cookies.
5. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties where necessary, such as:
- Subcontractors or tradespeople involved in carrying out roofing work
- Suppliers where materials or deliveries are required
- Payment processors, accountants or professional advisers
- Website hosting, email or IT service providers
- Legal or regulatory authorities where required by law
6. How Long We Keep Your Information
We only keep your personal information for as long as necessary. Enquiry information may be kept for a reasonable period so we can follow up and manage our records. Customer, invoice and job records may be kept for longer where required for legal, tax or accounting purposes.
7. Cookies and Website Tracking
Our website may use cookies to help it function properly, improve user experience and understand how visitors use the site. Some cookies are essential, while others, such as analytics cookies, may require your consent.
You can usually control cookies through your browser settings. Blocking some cookies may affect how the website works.
8. How We Protect Your Information
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration. However, no method of internet transmission or electronic storage is completely secure.
9. Your Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain types of processing
- Withdraw consent where we rely on consent
- Request a copy of your information in a portable format
To exercise your rights, please contact us using the details provided on our website.
10. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection matters.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.